Refund policy
1. Return Timeframe
We offer returns on items within 45 days of receiving your order. If 45 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
2. Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
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The item must be unused, unworn, and in the same condition that you received it.
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The item must have all original tags, labels, and packaging intact.
3. Non-Returnable Items
Certain items are non-returnable, including:
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Sale or discounted items.
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Gift cards.
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Items marked as “final sale” or “clearance.”
4. How to Return
To initiate a return, please follow these steps:
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Contact our customer service team at outfittedclothing.shop@gmail.com within 45 days of receiving your order. Provide your order number and the item(s) you wish to return.
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Our team will provide you with a return authorisation and instructions for returning your items.
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Once the return is approved, please pack your items securely and send them to the address provided by our team.
Please note: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item, damaged goods).
5. Exchanges
If you’d like to exchange your item for a different size or color, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.
6. Refund Process
Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method. Please allow 3-10 business days for the refund to appear in your account.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact our customer service team immediately at outfittedclothing.shop@gmail.com and provide photos of the damaged goods. We will offer a replacement or refund for damaged or defective items.
8. Customer Service
If you have any questions or need assistance with your return, feel free to reach out to our customer service team at outfittedclothing.shop@gmail.com or call us at [phone number].
We appreciate your understanding and support, and we look forward to continuing to provide you with quality products!